Frequently Asked Questions (FAQs)

Working parent: Apply through Childcare Choices.  If eligible, you’ll receive a code which we will need to validate at nursery. 
You must reconfirm your eligibility every 3 months. 

Yes. Some families may be entitled to 15 hours for 2-year-olds if receiving certain benefits.

2 Yrs old -Non-working parent: Apply through: Synergy – Enquiry (servelec-synergy.com) 

Note: Visit your local council website or speak to us for help with the application. 

No snacks are included in our nursery fees. However, Breakfast and lunch is not included and is chargeable expense. At £1 for Breakfast and £4 for lunch per day.

Special dietary requirements can be accommodated — please discuss these with the nursery manager. You can also view our sample menu on our website.

If you are providing a packed lunch for your child:

Please be aware that we will not warm lunch so make sure that your child pack lunch is in a container to maintain the correct temperature for safe eating.

We serve freshly prepared, balanced meals in line with NHS and Department for Education nutrition guidelines.
From September 2025, we follow the new Early Years Nutrition Guidance, supporting healthy development.
We cater for all allergies and dietary needs.

We follow (or exceed) government-required ratios:

Some children may benefit from additional one-to-one support depending on their needs.

Yes. Our team includes Level 3 qualified practitioners, apprentices, and degree-level professionals.
All staff counted in ratios are paediatric first aid trained, DBS checked, and regularly updated in safeguarding, early education, and child development.

We follow strict safeguarding procedures and EYFS welfare requirements:

You must inform the nursery of your child absent 

If your child doesn’t attend unexpectedly, we will contact you and other emergency contacts.

If we cannot reach anyone and are concerned, we may involve appropriate safeguarding agencies, in line with EYFS guidance.

The Tax-Free Childcare scheme helps working parents with childcare costs by providing up to £2,000 per year per child (or £4,000 for children with additional needs).

For every £8 you pay into your online childcare account, the government will add an extra £2.

You can learn more and apply at www.childcarechoices.gov.uk. 

We prepare children for school both socially and developmentally by:

Yes — with your consent.
We can administer prescribed or short-term medication (like antibiotics or inhalers), provided:

All administration is logged and shared with you at collection.

We’ll work with you to create a personalised Healthcare Plan for your child. We also:

In Croydon, you’ll need to apply for a Reception place in the academic year before your child turns 5.

We’ll remind parents and can assist you with:

Yes For safety reasons:

This is completely normal, especially during the first few weeks. We use gentle settling-in sessions and assign each child a Key Person to build trust. You’re welcome to call for updates, and we’ll keep you informed of their progress.

We kindly ask parents to collect children on time. From September 2025, a late collection fee of £1 per minute will apply after your booked session ends.

We use the Blossom Parent App to share updates, photos, and important messages. We also send newsletters, notices, and reminders via email. Please ensure your contact details are always up to date.

Yes – subject to availability.

We understand work patterns and needs can change, and we’ll always do our best to accommodate.

Please speak to the office with as much notice as possible so we can adjust staffing and ratios accordingly.

Yes We work in partnership with parents to support potty training, including: